Transcript of a real chat I just has with a TXU Customer Service Agent. I think their call avoidance strategy is not working so well. No effort at all to resolve. Wonder what questions they can answer?
Thank you for choosing TXU Energy. A representative will be with you shortly.
You are now chatting with 'Agent' - I changed the name to protect the innocent.
Agent: Hello. Thank you for contacting TXU Energy. My name is Agent. May I have your name please?
Me: Steve. Hi, Agent.
Robert: Thank you. How may I assist you today, Steve?
Me: I just changed my plan and I was on Resident's Choice previously. Can you tell me where I can find info on that rate plan? I was paying much more than I had previously thought.
Me: I thought Resident's Choice was pegged to Nat Gas but apparently was wrong.
Agent: You may call our toll free number 1-800-550-9803. One of our customer service representatives will be more than happy to provide you that information.
I will give them a call later to try to determine what changed because that is the ONLY WAY TO FIND OUT.
1 comment:
Stephen,
Sorry to see that was the response you received from us.
I would like to help you. You can email me at greg@txu.com so we can discuss.
Thanks
Greg
TXU Energy
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